Contact Us.

Contact Us – Marrakech Transfers

Effective Date: January 3, 2025

Thank you for visiting Marrakech Transfers, your trusted provider of transportation services in Marrakech, Morocco. We are dedicated to offering a seamless, reliable, and comfortable travel experience for all our clients. Whether you are visiting for business or leisure, we ensure your transfer needs are met with professionalism and care.

We understand that communication is key, and we are here to assist you with any inquiries you may have. Below, you will find all the necessary contact information and details on how to get in touch with us.

1. How to Reach Us

We offer several ways for you to contact our team, depending on your preference and urgency. Whether you need assistance with a reservation, have a question about our services, or would like more information about your upcoming trip, we are happy to help.

1.1 Email Us

For general inquiries, reservation requests, or to request further details on our services, you can email us at the following address:

Email Address: info@marrakechtransfers.com

Our customer support team will respond to your inquiry as quickly as possible, usually within 24 hours. Please be sure to include relevant information such as your booking reference (if applicable), travel dates, and any specific questions or requests.

1.2 Call Us

If you need immediate assistance or have an urgent inquiry, feel free to give us a call. Our team is available to assist you with any concerns or questions regarding your transfer or reservation.

Phone Number: +212 26111038

Please note that our customer service representatives are available during regular business hours (Monday to Friday, 9:00 AM – 6:00 PM, GMT). For urgent matters outside of these hours, we will do our best to respond as soon as possible.

1.3 Live Chat

For quick responses or to ask any questions while navigating our website, you can use the live chat feature. Look for the live chat window on the bottom right-hand corner of the screen. A representative will be ready to assist you in real-time.

1.4 WhatsApp / Messaging Services

If you prefer to use messaging services, we are also available on WhatsApp. Send us a message, and we will get back to you promptly.

WhatsApp Number: +212 26111038

Our WhatsApp support is available to help with booking requests, travel information, or general inquiries.

2. Office Address

While most of our communication takes place online or over the phone, we do have a physical office where you can reach us if you’re in the Marrakech area. Our office is centrally located, making it easy for visitors to come by and discuss any transfer or service-related matters in person.

Office Address:
Marrakech Transfers
[Street Address]
Marrakech, Morocco

Please note that our office is open from Monday to Friday, from 9:00 AM to 6:00 PM. If you wish to visit us, we recommend scheduling an appointment in advance to ensure we can dedicate time to your needs.

3. Reservation and Booking Inquiries

If you are looking to book a transfer, whether it’s an airport pick-up, a guided tour, or a private transport service, we are here to assist with the reservation process. You can either reach out to us directly via email, phone, or live chat, or you can book directly through our website.

For bookings, we will need the following details:

• Your full name
• Contact information (email and phone)
• Pick-up and drop-off locations
• Date and time of transfer
• Type of transfer (e.g., airport transfer, city tour, private transfer)
• Any additional requests or preferences (e.g., child seat, luggage requirements)

Once we have this information, we will confirm your booking and send you a confirmation email with all the details.

4. Customer Support

At Marrakech Transfers, customer satisfaction is our top priority. If you encounter any issues or need assistance during your booking process or trip, please don’t hesitate to reach out. Our customer service team is here to provide solutions, address concerns, and ensure that your experience is positive from start to finish.

Whether you need to modify a reservation, change the time of your transfer, or need help with any special requirements, we are happy to accommodate your requests.

4.1 Frequently Asked Questions (FAQs)

Before reaching out, you might find answers to common questions in our FAQs section. This page covers a variety of topics, including booking policies, payment methods, cancellation procedures, and more. We’ve compiled this section to help answer many of the inquiries we receive on a regular basis, so it’s worth checking before contacting us.

4.2 Feedback and Suggestions

We value your feedback, as it helps us improve our services and offer a better experience to future customers. If you’ve recently used our transfer services and would like to share your thoughts or suggestions, please feel free to send us a message. Whether you had a positive experience or encountered any issues, we welcome your input to help us improve.

We are always open to hearing from our clients about what we’re doing well and areas where we can improve.

5. Social Media

Stay connected with us through social media! We regularly post updates, offers, and travel tips on our platforms. Follow us for the latest news about Marrakech Transfers and Morocco in general.

• Facebook: MarrakechTransfers
• Instagram: @MarrakechTransfers
• Twitter: @MarrakechTrans

Feel free to engage with us on social media by liking our posts, leaving comments, or sharing your experiences with our services. We love seeing our clients enjoy their trips and are always happy to hear from you.

6. Partnerships and Corporate Inquiries

If you represent a company or organization and are interested in partnering with us for corporate transfers, group bookings, or other business-related transportation needs, we would be happy to discuss partnership opportunities. We offer competitive pricing and reliable service tailored to corporate clients.

Please email us at partnerships@marrakechtransfers.com or call +212 26111038  to discuss your needs.

7. Privacy and Data Protection

We take your privacy seriously. When contacting us, rest assured that your personal information will be handled securely in accordance with our Privacy Policy. We do not share your data with third parties without your consent, except for the purposes described in our privacy policy, such as facilitating your transfer.

If you have any concerns about how your personal information is used or want to exercise your rights, please refer to our Privacy Policy for more details or contact us directly.

8. Contact Form

Alternatively, you can fill out our Contact Form on our website. Simply provide your name, email, and the details of your inquiry, and our team will get back to you as soon as possible.

At Marrakech Transfers, we are committed to providing a seamless and enjoyable travel experience. Whether you need assistance with bookings, have specific questions about our services, or want to discuss any other matters, we are here to help. Please don’t hesitate to contact us—we look forward to assisting you!

For any inquiries or assistance, please contact us using the methods mentioned above. We are happy to serve you and ensure you have a smooth and pleasant experience with Marrakech Transfers.